Operations Manager

Plastics For Change is a Canadian start-up, based in Bangalore, which certifies ethical sourcing supply chains for recycled plastics. We are applying mobile technology to create sustainable livelihoods for the informal waste workers, while transitioning the industry towards a circular economy. Our deal process and mobile platform provides urban waste pickers access to fair and consistent incomes. All the real costs involved in getting the plastic from the waste pickers to the end buyer are uploaded onto this platform, which improves the supply chain efficiency and results in higher quality material. We catalyze brands and manufacturers to replace the use of virgin plastic with ethically sourced recycled plastic, thereby immediately improving the social and environmental impact of their products.

The Operations Manager will report directly to the COO and work closely with the CEO and other  team  members  of  Plastics  For  Change.  He/She  will  oversee  daily operations of the supply chain activities to ensure goals are achieved. This individual will participate in business planning, operations management, oversee supply chains and quality standards, marketing & communications, reporting and team management. The core duties will be as follows:


Business Planning & Operations:

  • Work closely with field team (Supply Chain Facilitators /Deal Coordinators) to document and build efficient supply chains within the informal sector

  • Continuously work on supply chain improvements and efficiencies through cost-related and time-based analysis

  • Oversee field and supply chain operations, helping the team in decision-making and problem solving

  • Ensure quality assurance processes are being strictly adhered to by the team and the stakeholders

  • Provide backend support on the technology platform onboard new stakeholders onto our ethical sourcing platform.

  • Understand informal stakeholder user experience and assist in translating requirements to improve the PFC ethical sourcing platform

  • Review budgetary information for projects and interpret financial data

  • Ensure volume and quality targets are being met and operations are being carried out within budgets and timelines

  • Perform cost-benefit analysis on internal programs

  • Manage internal projects and support customer projects

  • Create standard operating procedure documents for all internal and external processes


Reporting & Management:

  • Assist with building cost models for the various plastic waste streams in collaboration with field team and leadership

  • Build incentives structure for Supply Chain Facilitators/Deal Coordinators, monitor target vs. achievement, determine incentives and track incentive payouts

  • Ensure smooth onboarding of new field staff and provide necessary training to them

  • Conduct audit on field operations and identify areas of improvement

  • Continuously develop the stakeholder playbook (field operations manual)

  • Create process notes and streamline processes in the field and at the backend

  • Assist in creating project proposals and progress reports for clients as required

  • Create PFC impact reports and templates

  • Schedule weekly team huddles and strategic planning  meetings with the team

  • Recruit good candidates to build supply chain capacity and for other roles as required by the organization

  • Organize and coordinate field visits for leadership, clients and donors

  • Liaise with implementation partners and provide weekly status update reports.


Communications and content creation:

  • Develop content to share on social channels

  • Draft and review proposals for grants and funding opportunities

  • Assist in blog editing and reviews


Eligibility Criteria:

  1. Fluent in English. In addition, Hindi and Kannada would be an advantage

  2. Excellent written, communication and problem solving skills

  3. Experience in managing  operations, teams

  4. Experience in community engagement and field work

  5. Proficient in microsoft tools - Word, Excel, Power Point

  6. Possess a genuine passion for changing the world and creating a circular economy